Shipping policy

At Olliri, we aim to make your shopping experience simple and transparent. Our standard shipping service covers destinations within the United States. If you would like an order shipped outside the United States, please contact us at help@olliri.com before placing your order, and we will let you know whether we can ship to your location, along with the shipping cost and estimated delivery time.

Delivery Timeframes

Order cut-off time: 5:00 pm EST. Orders placed after this will be processed the following business day.

Handling time: 1 to 3 business days (Monday to Friday). Handling time starts once your order has been verified. Lighting and furniture items are made to order, so they can take at least 1 to 3 business days to prepare before shipping. Handmade or customized products may need up to an additional 2 weeks of handling time. If so, this will be clearly stated in the product description.

Transit time:

  • Standard Shipping: 15 to 20 business days (Monday to Friday).
  • Expedited Shipping: 5 to 10 business days (Monday to Friday).

You can choose your preferred shipping method at checkout. Once your order has been dispatched, the tracking information will be sent to the email address used at checkout, usually within 1 to 2 business days.

Carrier Services

We partner with the following reliable carriers for deliveries within the United States:

  • UPS
  • DHL
  • USPS

Shipping Rates

Free shipping on all US orders with no minimum order requirement.

For orders shipping outside the United States, shipping rates are quoted on request. Please email us at help@olliri.com.

Any applicable customs duties on US orders will be covered by us.

Please note that we do not ship to U.S. territories. This includes Guam, APO and FPO addresses, and the U.S. Minor Outlying Islands. Alaska, Hawaii, and Puerto Rico are also excluded.

Delivery Issues

If there is a problem with your delivery, including delays or a missing parcel, please get in touch with our customer support team as soon as possible. We will investigate promptly and work with the courier to resolve the issue, making sure your order reaches you safely and without unnecessary delay.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Order Tracking page.

Questions?

Visit our FAQs page or contact our customer services. Frequently Asked Questions

Contact Information

Store Name: Olliri
Address: 3774 Belt Line Rd, Addison, TX 75001
Email: help@olliri.com
Phone: +14692972446

Customer Service Hours: Monday - Friday: 9 am - 5 pm (EST)

We do our best to reply to your e-mail within 24 hours (Mon-Fri).