Return and Refund Policy

45 Day Hassle Free Returns

At Olliri your satisfaction matters to us. If you are not completely happy with your purchase, you can return it through our simple returns process.

Returns Policy Summary

  • Return Window: You may request a return within 45 days of receiving your order.
  • Condition: Products must be unused, in their original condition, and sent back in the original packaging.
  • Simple Process: Our customer support team is available to guide you through each step of the return.
  • Territorial Scope: This returns and refund policy applies to orders delivered within the United States.

Return Costs

Faulty or Incorrect Items:

There is no charge to you if the product is incorrect, damaged in transit, or arrives with a defect. In these cases, we will cover the return costs.

Change of Mind:

If you ordered the wrong item, or you simply no longer wish to keep it, you will be responsible for the return shipping costs. Original delivery charges are non refundable.

Restocking Fee:

A 10% restocking fee will be applied to returns made for change of mind returns. There will be no restocking fee for faulty or incorrect items purchased. 

How to Return an Item

  1. Get in Touch
    Email our team at help@olliri.com with your order number and the reason for your return. We will provide you with return instructions.
  2. Prepare Your Parcel
    Securely pack the item in its original packaging, making sure all accessories, tags, and documentation are included.
  3. Send Your Return
    Follow the instructions in your return authorization email and drop the parcel off with the specified carrier.

Refund Process

Inspection: Once your return arrives, we will check the item to confirm it meets our return conditions.

Refund Timing: If approved, your refund will be issued within 7 business days. Please allow up to an additional 7 business days for the funds to appear on your original payment method, depending on your bank or payment provider.

Store Credit or Gift Card Refunds

Store credit or gift card refunds will be applied within 1 business day after confirmation.

Late or Missing Refunds

If your refund has not appeared, please check your bank or credit card account first. Then contact your card provider and bank, as processing times may vary. If the issue remains unresolved, please contact us at help@olliri.com

Exchanges

We replace items only if they are defective or damaged. To request an exchange, please contact help@olliri.com

Important Shipping Note

For returns valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returns lost in transit without tracking.

For More Information:

Questions?

Visit our FAQs page or contact our customer services. Frequently Asked Questions

Contact Information

Store Name: Olliri
Address: 3774 Belt Line Rd, Addison, TX 75001
Email: help@olliri.com
Phone: +14692972446

Customer Service Hours: Monday - Friday: 9 am - 5 pm (EST)

We do our best to reply to your e-mail within 24 hours (Mon-Fri).